How to Raise a Concern or Complaint About SEND Services
We understand that sometimes, as a parent or carer of a child with special educational needs or disabilities (SEND), you may feel unhappy with the services or support your child receives. This page explains how to raise concerns or make a formal complaint about services provided by Hull City Council, including children’s and families' services.
What Can You Complain About?
You can raise a complaint if you feel something has gone wrong with the services your child or family receives, such as:
Delays in Education, Health and Care Plan (EHCP) assessments or reviews
- Lack of appropriate SEND support at school or home
- Problems with social care or family support services
- Poor communication from professionals or services
Complaints must relate to a service provided by or on behalf of Hull City Council.
How to Make a Complaint – Step by Step
Step 1: Start by Talking
Many issues can be sorted out by speaking directly with the person or team involved. Try to raise your concerns informally first and explain what you’d like to happen.
Step 2: Make a Formal Complaint
If the issue isn’t resolved, you can make a formal complaint to Hull City Council.
???? Submit a Complaint to Hull City Council
You can do this online, by email, or in writing.
How to Write a Formal Complaint
Writing a clear complaint helps the council understand your concerns quickly. Here are some tips:
- Be clear and concise: Focus on what happened and how it affected your child/family.
- Include key details: Add your child’s name, date of birth, and any relevant dates.
- Be specific: Explain what you feel went wrong and what outcome you're hoping for.
- Stay polite and factual: Try to avoid emotional language, even if you're feeling upset.
- Attach evidence: Include any emails, reports, or letters that support your case.
You may find the Cerebra Complaints helpful in planning and writing your complaint.
Need Help Understanding the Process?
While our forum is not responsible for handling complaints, we can provide information to help you understand your options and next steps. Please feel free to contact us for more information or general guidance.
- Email: info@hullparentcarer.co.uk
Helpful Resources
Frequently asked questions
Can I complain anonymously?
How long does it take to get a response?
What if I’m not happy with the council’s response?
Can I complain on behalf of my child?
Is there a time limit to make a complaint?